We only accept payment by PayNow/cash, or credit card through the Glofox App and online. No credit card payment facility is available onsite.
Before making any purchase, please read and understand all our rules, terms and conditions found on this page, b8A 101 and Book a Slot.
ENTRY PASSES
Only Single Entry passes are available now. Add $1 if paying by credit card.
All-Day Single Entry – $16
U-21 Single Entry (Off-Peak) – $15
HOW TO PURCHASE USING PAYNOW
(1) Have an account registered with us (see FAQs).
(2) Pay PayNow price to UEN 202110766N888 or scan QR code here. Under the reference no./comments, state the registered name and mobile number of the account to be credited with the passes. Do not pay for rental shoes/socks if purchasing offsite.
(3) Credit/s will be added to your account.
Payments are processed asap during our operational hours. For assistance please contact us at 80238313. Payments/messages received when we are closed will typically be processed the next day.
HOW TO PURCHASE USING CREDIT CARD
(1) Have an account registered with us (see FAQs).
(2) Get on the app or online.
For multi-passes, purchase the desired credit pack under {Memberships}. If purchasing U-21 passes for a minor in your family account, ensure that you are using the minor’s profile to purchase the U-21 passes.
For single entry, directly book a slot and you will be prompted to pay. You may book and pay for any number of friends through {Bring a Friend} on the app, or through {People attending} on our web portal.
(3) Credits will be added to your account immediately.
HOW TO SHARE MULTI-PASSES
Multi-passes may be shared with any number of people. Passholder does not need to be present to share passes. Everyone climbing needs to have an account registered (see FAQs) with us for the purpose of accepting our Visitor Agreement.
>> PASSHOLDER CLIMBING: On the booking page of the app or online, under {Bring a friend?} or {People attending}, add any number of friends; or if walking-in just inform our staff. When checking-in, friends are to inform staff “i’m a friend of [person who made booking]”.
>> PASSHOLDER NOT CLIMBING: Passholder to book for friends by using registered number to text/whatsapp 80238313 detailing who’s climbing when. Friends should already be registered with us so we may book them in directly. When checking-in, friends are to provide their own names.
>> Only The Standard 5/10 pack passes may be shared. U-21 passes cannot be shared.
VALIDITY OF PASSES
>> The 5 pack and U-21 5 pack passes are valid for 6 months from the date of purchase.
>> The 10 pack passes are valid for 12 months from the date of purchase.
>> Validity of passes may be extended for $10 per month, regardless of how many passes are left. Please contact us to extend your passes before they expire.
U-21 PASSES
>> U-21 passes may only be used by individuals under 21, i.e. you stop being eligible on your 21st birthday.
>> U-21 passes are only valid for Off-Peak sessions. However, U-21 5 pack passes may be used for All-Day sessions with a $4 top-up onsite.
>> U-21 Single Entry is by walk-in only and is only valid for Off-Peak sessions.
>> U-21 5 pack passes are not shareable.
>> Leftover credits after turning 21 may be used for any session, subject to a $8 top up payable onsite.
>> Credits expire 6 months from date of purchase.
>> DO NOT PURCHASE U-21 PASSES IF YOU ARE NOT ELIGIBLE. There will be no refunds and ineligible accounts will instead receive 3 entry credits valid for 3 months from date of purchase.
>> U-21 passes may only be used after your Date of Birth is verified – have your official photo ID stating your Date of Birth with you. We reserve the right to verify your DoB on each visit and if you cannot prove your identity/DoB, refuse you entry.
>> Fraudsters will be denied entry and ALL passes in the offending account will be forfeited.